The UPS Store in 104 Brookeridge Drive

Customer Reviews about The UPS Store:

• ★ ★ ★ ★ ★
  I am pregnant and had a stroller/carseat to return and I can't lift it. I went in and asked for help and they were so helpful. They got a dolly and lifted it. I didn't need to do anything at all.
  By Michelle Mulfinger, August 15, 2017
• ★ ☆ ☆ ☆ ☆
  VERY disappointed. Will not return. Tuesday May 9th, I received an email with options for sending packages for Mother's Day. One option was 3 day ground if sent that day. I called at 4 p.m. and was assured if I brought a package ready to send by 6:30 p.m. the package would go out that day. Arrived at 6:10 p.m. - VERY HOT in store so people were actually sweating. UPS truck driver arrived as my package was being processed. First, I was told there was only ONE option to deliver ground - NEXT day and the cost was nearly double the cost of the 3 Day option I had expected. Second, although the woman, who was working alone and she definitely needed another helper, was nice, AFTER I paid, she informed me the package wouldn't arrive until the next day. Had I known, I would have paid less and used USPS Priority and the package would have arrived on time anyway. Also, she dropped a breakable vase that fortunately didn't break, that was in one of many piles of orders to be packed and shipped the next day. It was quite a mess. Another reason I would not trust this facility with my items. No need for management to reply. I won't be back but maybe you can work on things for others.
  By Tony Mungor, June 15, 2017
• ★ ★ ★ ★ ★
  The store manager, Kevin Veatch, was awesome. I don't ship things very often, so he was really helpful. I was able to access my email from a computer in his store to print a shipping label from the company I was sending to. This saved me a significant amount of money. Great service Kevin!
  By Kevin Smith, January 05, 2017

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